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Customer Service

Free delivery on orders over €99 at Greatlife.eu

We strive to respond to your questions as soon as possible. We recommend checking our FAQ below where we have answered many common customer questions.

Contact Customer Service

Please contact us at info@greatlife.eu

FAQ

Before contacting us you might want to look through the questions and answers in this section.

How do I change my order?

We can only make changes to orders that have not yet been packed. Please contact us at info@greatlife.eu as soon as possible if you would like to make a change to your order. 

I have received my package, but no invoice?

In your package you will find a delivery note. Klarna Bank AB sends your invoice by email. If you choose to pay in installments - you will receive your invoice in the middle of the next month. 

Where is my order?

When your package is shipped from our warehouse, an automatic delivery message is sent to your email address. In this email you will find delivery information such as tracking number and a link to track your delivery.

How can I get free shipping?

To get free shipping, you must select a delivery method with free shipping at the checkout, before placing your order. Note! The value of your shopping cart must be over 99 EUR (after any discount) in order for you to choose a free shipping alternative.

Technical: The website behaves strangely/looks strange?

In most cases, this is because a previous browser history is stored in your browser, which means that earlier problems can still exist and therefore the website doesn’t work properly. Therefore, you may need to clear your cache and cookies. If you would like further instructions on how to do this, please contact our customer service.

Company Information

Greatlife Group AB
Rosengatan 8
172 70, Sundbyberg 
SWEDEN

Business registration number: 
556899-2605

VAT-number: 
SE556899260501